Last Updated: [Insert Date]

At Outdoor Camping Store, we stand behind our gear as firmly as we stand behind our customers. If your camping equipment isn’t lighting up your adventures the way it should (whether it’s a 200-999 lumen flashlight or a camp bed that’s not quite right), we’ll make it right. Here’s our straightforward returns process – as simple as pitching one of our premium tents.

Our Return Promise

We accept returns within 15 days of receiving your order. All items must be:

  • In original condition (unused, unworn, with all tags attached)
  • In original packaging (think of it like repacking your backpack after camp)
  • Accompanied by proof of purchase (your order confirmation email works great)

⛺ Non-Returnable Items:

For safety and hygiene reasons, we cannot accept returns on:

  • Fire Starters and Lighters (once used, we can’t verify their condition)
  • Cups and Mugs that show signs of use
  • Footwear that has been worn outdoors
  • Any items marked as “final sale” in product descriptions

How to Initiate a Return or Exchange

Follow these steps – easier than assembling our camp furniture:

  1. Contact Us within 15 days of receiving your order at [email protected] with:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
  2. Wait for Approval – We’ll respond within 24 hours (faster than boiling water on our camp stoves) with return instructions and an RMA number.
  3. Pack Securely – Use the original packaging if possible, or pack as carefully as you would for a backcountry trip.
  4. Ship It Back – Send to:
    Outdoor Camping Store Returns
    4316 Thorn Street
    MIAMI, US 85539

    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

  5. Wait for Processing – Once received, we’ll inspect your return and process within 3-5 business days.

Return/Exchange Request Template

Copy and paste this template into your email to get the process started:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Outdoor Camping Store Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Item(s) for return/exchange: – [Product Name] – [Quantity] – [Reason for return/exchange] I understand that items must be in original condition with all packaging and tags. Please provide return instructions and RMA number at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Information

Once your return is approved:

  • Timing: Refunds are processed within 3-5 business days after we receive your return. Allow 5-10 business days for the refund to appear in your account – about as long as our standard shipping takes to reach you.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Amount: You’ll receive the full item price minus any original shipping costs (unless the return is due to our error).

Exchanges

Need a different size, color, or lumen rating? Exchanges follow the same process as returns. In your email, please specify:

  • The item you wish to exchange
  • The replacement item you’d prefer (check our website for availability)
  • Whether you’re willing to wait if the replacement is temporarily out of stock

We’ll cover the shipping costs for your replacement item – consider it our way of keeping your adventure on track.

❓ Need Help?

Our Adventure Team is here to assist with any return questions. Contact us at [email protected] – we respond faster than you can say “flashlight” three times!

For returns by mail:

Outdoor Camping Store Returns
4316 Thorn Street
MIAMI, US 85539

Happy trails and happy returns from all of us at Outdoor Camping Store!